Liftoff POS
Liftoff POS support
Get help coordinating your POS, payment account and setup. Know who to contact for daily questions, provider incidents and account changes.
Account coordination and practical guidance
Contact Liftoff for configuration questions, onboarding follow-up, benefits inquiries and help identifying the right provider contact. Describe the product, location, affected workflow and when the issue began; never share full card data or passwords in a message.
Technical incidents and after-hours coverage
Device, gateway, software and processing incidents may require the provider technical team. Support hours, channels, service commitments and after-hours arrangements vary by program. Confirm those details before signing and keep the escalation contacts accessible to managers.
Prevent problems at closeout
Check network status, device updates, printer supplies and batch reports. Reconcile sales, refunds, tips and deposits regularly. Ask how offline payments behave and who bears the risk of later declines before using an offline option.
Common merchant questions
Is Liftoff support available 24/7?
Do not assume a universal schedule. Liftoff coordination and provider technical coverage are distinct; hours and escalation options are confirmed for the selected program.
Who handles a chargeback?
Your processor or provider supplies the dispute process and deadlines. Liftoff can help you find the correct tools and contacts, but cannot guarantee a dispute outcome.